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Account Specialist, Library Partner Services

The Account Specialist’s responsibilities include working with public and school library partners from launch of their OverDrive service through the lifetime of their partnership. Responsibilities: Establish and maintain relationships with OverDrive public and school library partners. Answer general and specific product questions by serving as the main point of contact at OverDrive for a library…. Read more »

Analyst, Collection Development

The Analyst’s responsibilities include partnering with the Specialist to assist public library or school library customers in developing their digital media library and maximizing OverDrive’s sales and market share. Responsibilities: Partner with a Specialist to proactively manage the library client experience for optimal value and utility for accounts within the territory. Support the Specialists with… Read more »

Communications Manager

The Communications Manager’s responsibilities include managing the Communications team, coordinating with the sales team, and developing and driving outbound messaging including direct marketing, sales support, advertising, public relations and webinars, and digital initiatives such as social media, e-newsletters and website copy. Responsibilities: Manage the Communications team, including PR Specialist, Marketing Communications Specialist(s), and Social Media… Read more »

Director of Software Development

The Director of Software Development’s responsibilities include managing the software development teams within OverDrive. This position serves as the liaison between the OverDrive Product Development and Business Development Teams on the requirements, design, implementation, verification, and release of OverDrive’s systems, services, and applications. In addition, this role works with Business Development and product personnel to… Read more »

Product Owner

The Product Owner’s responsiblities include managing the entire product lifecycle (e.g., R&D, requirements gathering process, analysis, stakeholder interviews, documenting specifications, verification of system designs, implementation, tracking progress, coordinating testing, FAQs. demos) for development and workflow requests for external and internal clients. The Product Owner coordinates and owns products (e.g., new initiatives and/or customers initiatives) within… Read more »

Software Developer

The Software Developer’s responsibilities include developing and supporting applications. Development responsibilities will require creating engaging multimedia programs that use web-connected technologies. Responsibilities: Collaborate with other senior developers in updating and extending code for digital download and e-commerce websites. Design and implement web applications using ASP.NET. Ability to lead small teams of developers to accomplish project… Read more »

Support Specialist

The Specialist’s responsibilities include providing support to end users and to business partners for end user products and services. This role answers and resolves requests related to supported applications, responds to problems that require technical support, utilizes support ticket management system, and communicates end-users’ issues to technical staff and account specialists. This position may work… Read more »