School Digital Library (“SDL”) is a product offered by OverDrive, Inc. and its affiliates (“OverDrive”, “we”, “us” or “our”). We are committed to ensuring the privacy of children under the age of 13 years old who utilize our SDL platform and other OverDrive-hosted websites, applications, technologies and services (collectively referred to as “Services”).
The Federal Trade Commission’s Children’s Online Privacy Protection Act (“COPPA”) requires us to inform parents about how we collect, use, and disclose personal information from children under 13 years of age. In some cases, we may request the consent of parents in order for children under 13 years of age to use certain features of our Services.
What kind of “Personal Information” is covered by COPPA?
Under COPPA, “Personal Information” is defined as individually identifiable information, for example, full name (first and last); a home or other physical address including street name and city or town; online contact information such as an email address or screen name; a telephone number; a Social Security number; a photograph, video or audio file containing a child’s image or voice; or persistent identifiers such as customer or processor serial numbers held in a cookie, where the identifier is associated with individually identifiable information.
What information does OverDrive collect?
We request children enter their library card number, student ID number or, in some cases, a PIN number or password in order to checkout digital content from our Services. Our request for such identification number is solely for the purpose of validating the status of the identification number. The SDL platform does not access or retrieve any additional information. Any and all information, including identification numbers, is protected from unauthorized disclosure.
OverDrive may also collect information about a child’s online activity, digital content selections, reviews and ratings, as well as Internet Protocol addresses, device types, unique device data, such as device identifiers, and operating systems.
OverDrive does not require children to disclose more information than is reasonably necessary to use the SDL service or other Services.
How does OverDrive collect information?
How does OverDrive use information?
OverDrive collects information from a child in order to:
- Support the internal operations of the Services, including but not limited to support for: activities necessary to maintain or analyze the Services, network communications, user authentication of users or personalization of content, and security of users;
- Determine the child’s current geographic location and/or language so that we may provide localized content and Services;
- Comply with the requirements of our publisher, library, and retail partners;
- Provide recommendations for digital content we think the child may enjoy;
- Integrate with additional service providers for use of the Services;
- Personalize our Services to better reflect particular interests and preferences; and
- Generally improve the user experience.
What if a child shares information with others while using the SDL service or other OverDrive Services?
How can parents control their child’s information?
Children under 13 who have placed a title on hold prior to August 26, 2014:
Under COPPA, parental consent is required for the online collection and/or use of Personal Information from children under 13.
Prior to August 26, 2014, as part of the process of putting a title on hold, a child will be asked to enter their date of birth. If the child acknowledges that he/she is under 13 years of age, a parent’s email address will be required in addition to the child’s email address. We will send an email to the parent informing them that their child has supplied us with their email address in order to place a title on hold using the SDL service. OverDrive will not use the email address for any other purposes other than for notification of the hold.
If the parent takes no action in response to the notice email, the parent (a) represents and warrants that he/she is the parent or legal guardian of any child under 13 years of age; and (b) agrees to OverDrive’s collection of their child’s email address solely for the purpose of notifying the child when a title on hold is available for checkout.
You can also contact OverDrive by calling (216) 573-6886 or mailing us at One OverDrive Way, Cleveland, Ohio 44125 USA, Attention: General Counsel.
For more information about COPPA, please visit: www.business.ftc.gov/documents/0493-Complying-with-COPPA-Frequently-Asked-Questions