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OverDrive, Inc. and its affiliates (“OverDrive”, “we”, “us” or “our”) provides digital content, software applications, technology services and hosted websites for third parties. This Privacy Policy applies to all OverDrive-hosted websites, applications, technologies and services (collectively referred to as “Services”).

OverDrive respects your privacy. This Privacy Policy discloses the privacy practices for www.overdrive.com and all related Services. The purpose of this Privacy Policy is to make you aware of how OverDrive collects, manages, protects, uses, and/or shares information and what choices are available to you regarding the collection, use and distribution of your Personal Information.

We will continue to evaluate this Privacy Policy against new technologies, business practices, and our users’ needs, and may make changes to the Privacy Policy accordingly. Please check this page periodically for updates. You acknowledge that your continued use of the Services after the posting of any changes to this Privacy Policy means that you agree to be bound by such changes.

WHAT IS “PERSONAL INFORMATION”?

“Personal Information” describes information that can be associated with a specific user and used to identify that person, for example, full name (first and last); a home or other physical address including street name and city or town; telephone number; or online contact information such as an email address or screen name. Personal Information may be submitted by you in your interaction with the Services. Other information, that is not Personal Information, may be collected automatically by visiting and/or using our Services.

WHY DOES OVERDRIVE COLLECT INFORMATION?

OverDrive collects Personal Information and other information to improve the manner by which OverDrive operates and offers its products and Services and to improve how OverDrive communicates with you about those products and Services. To see OverDrive’s policy regarding the collection of Personal Information for an OverDrive Account, please click here to read the OverDrive Account Privacy Policy.  To see OverDrive’s policy regarding the collection of information from children who are under 13 years old, please click here to read OverDrive’s Privacy Policy for Children.

 

HOW DOES OVERDRIVE PROTECT YOUR PERSONAL INFORMATION?

OverDrive takes information security very seriously. We have implemented measures to protect against the loss, misuse, and alteration of your Personal Information. Any Personal Information that we collect is protected by physical, electronic, and procedural safeguards to prevent unauthorized disclosure. We encrypt the transmission of sensitive data we collect from visitors of our Services using secure sockets layer (SSL) technology. We use computer safeguards such as firewalls and data encryption and physical access controls to our buildings and files. We authorize access to Personal Information only for those employees who require it to fulfill their job responsibilities.

OverDrive does not guarantee error-free performance under this Privacy Policy. OverDrive will use commercially reasonable efforts to comply with this Privacy Policy and will take prompt corrective action if OverDrive learns of any failure to comply with it. OverDrive shall not be liable for any incidental, indirect, consequential or punitive damages or for loss of profit or opportunity, loss of use or other financial loss arising out of or relating to this Privacy Policy.

 

WHAT INFORMATION DOES OVERDRIVE COLLECT?

We may collect certain information about your interactions with us and information related to you and your use of our Services, including but not limited to, Personal Information, your online activity, digital content selections, reviews and ratings, as well as Internet Protocol addresses, device types, unique device data, such as device identifiers, and operating systems.

DOES OVERDRIVE USE “COOKIES” TO COLLECT INFORMATION?

Yes, when you view one of our websites, we may store some data on your computer in the form of a “cookie” to automatically recognize your device the next time you visit. Cookies allow us to improve your browsing experience in many ways.

Some examples of how we use cookies include:

  • Keeping track of cart items;
  • Storing your password when browsing related websites during a single session;
  • Detecting your web-browser language;
  • Detecting your IP address;
  • Determining your library card authentication status;
  • Delivering applicable advertisements;
  • Displaying your indicated font preference;
  • Providing support assistance; and
  • Providing expanded collections on our websites.

OverDrive may also use cookies on our websites that are supplied by third parties providing services for OverDrive. For more information on third party cookies, please click here. If you do not wish to receive cookies, please configure your Internet browser to block all cookies and erase all cookies from your computer’s hard drive. If you choose to block cookies or remove cookies, this could affect your ability to use or access some of our Services.

DOES OVERDRIVE USE TRACKING TECHNOLOGY?

Yes, in order to help us continue to make improvements to our Services, OverDrive analyzes information that is tracked each time you use our Services.

Examples of information OverDrive tracks include, but are not limited to:

  • How many “active” installations of our Services we have;
  • How you utilize and interact with our Services; and
  • Other information to help us improve our Services.

OverDrive uses Webtrends, Google Analytics, including the Google Analytics Demographics and Interest Reporting feature, and other software to track usage of its Services. For more information on Webtrends, please visit http://webtrends.com.  For more information on Google Analytics, please visit http://www.google.com/analytics/. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings (link: https://www.google.com/settings/u/0/ads).

HOW DOES OVERDRIVE USE INFORMATION?

OverDrive collects Personal Information and other information from you in order to:

  • Support the internal operations of the Services, including but not limited to support for:  activities necessary to maintain or analyze the Services, network communications, user authentication or personalization of content, and security of users;
  • Determine your current geographic location and/or language so that we may provide localized content and Services;
  • Comply with the requirements of our publisher, library, and retail partners;
  • Notify you of changes to this Privacy Policy and other policies;
  • Alert you if digital content becomes available for check-out from a library partner;
  • Provide recommendations for digital content we think you may enjoy;
  • Integrate with additional service providers for use of the Services;
  • Personalize our Services to better reflect particular interests and preferences; and
  • Generally improve your experience.

OverDrive may also use and share non-personally identifiable information, such as general demographic or location information, or information about the computer or device from which you access the Services. Additionally, we may anonymize Personal Information and share it in an aggregated form with third parties, advertisers and/or business partners in order to analyze Service usage, improve the Services and your experience, or for other similar purposes.  The use and disclosure of such anonymous information is not subject to any restrictions under this Privacy Policy.

WHAT IF I SHARE INFORMATION WITH OTHERS WHILE USING THE OVERDRIVE SERVICES?

While using the Services, you may enjoy opportunities to post reviews, rate digital content, and share digital content information with others in public forums and on social networking websites such as Facebook, Twitter, and Goodreads. When you share such information, it is made public and is not subject to this Privacy Policy. We are not responsible for any third party’s use of information you publicly display or disclose through our Services.

 

HOW CAN I CHANGE MY PREFERENCES?

Please see the OverDrive Account Privacy Policy for information on how to change your preferences for receiving emails and updates from OverDrive.  For questions or assistance regarding changing your preferences, please contact privacy@overdrive.com.

WHAT HAPPENS WHEN I VISIT AN EXTERNAL WEBSITE NOT RELATED TO OVERDRIVE’S SERVICES?

Our Services may include links to non-OverDrive websites, outside the control of OverDrive. If you click these links, you will leave OverDrive and enter websites that may have different privacy policies than OverDrive. OverDrive is not responsible for the information handling practices of these other websites. These linked websites have separate and independent privacy policies and terms of use, which we recommend you read carefully.

IS MY INFORMATION TRANSMITTED TO OTHER COUNTRIES?

Given that the Internet is a global environment, using the Internet to collect and process information necessarily involves the transmission of data on an international basis. Therefore, by using the Services, you acknowledge and consent to the transfer of your information outside your country of residence to any country where we have facilities or engage third parties (including but not limited to, payment processors, cloud service or other Information Technology providers, and other companies that provide services to us). You understand that the countries to which we may transfer information may not have as comprehensive a level of data protection as in your country.

SAFE HARBOR

OverDrive complies with the U.S. – EU Safe Harbor Framework and the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from European Union member countries and Switzerland. OverDrive has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view OverDrive’s certification, please visit http://export.gov/safeharbor.

CONTACT OVERDRIVE

If you have questions or concerns regarding this Privacy Policy, please contact OverDrive via email at privacy@overdrive.com.

This Privacy Policy was last updated October 2014.