The best ways to contact the OverDrive support team
Over the last few years, OverDrive has gone to great lengths to improve the quality of our help and support resources. From redesigning the Help pages, to improving the quality of the information in the articles, to greatly improving the search functionality, a lot of hard work has been done to deliver a better help and support experience for your patrons or students.
To access OverDrive’s Help, your patrons or students can simply click the “?” button at their library or school’s OverDrive-powered page, and select “OverDrive Help.” The much improved Help pages were redesigned to make finding answers easier. By adding a better search, users now have a way to find the info they need, and quickly. Whether it’s by typing in a question or selecting information from menus to drill down to specific answers, they should be able to find what they need.
If users can’t get what they need from OverDrive’s help pages, then they can always go to the “Contacting your library for support” page. You can get to it from the “Find library support” button that’s found on each article page of Help. You can also get to it from the “Support” link in the footer of OverDrive Help. From there, users can contact support staff who should be able to answer their questions.
If they’re using the OverDrive app, they can get to it from Home menu > Help > Having trouble? From there, they can select the “contact your library” link to bring up the form. The options provided include the Front Line Tech Support form, an email address, or a website link.
If your users are not sure which library to contact, they may be interested in our newest way to find support: http://support.overdrive.com/find. From here, users can search for their local library or school and get support.
There are many excellent ways to get in touch with support staff able to assist with OverDrive products, and an extensive knowledge base to help users find solutions to common issues. OverDrive continually strives to improve and expand upon the solutions, Help articles, and support delivered to better serve all of OverDrive’s users!
Justin Noszek is a Support Specialist at OverDrive.