Technical Partners

Vendor Support

Welcome to the Technical Partners page! OverDrive’s Integration Support team is committed to ensuring our mutual partners – and their patrons or users – have the best access to our services. If a library contacts you because their users are unable to sign in, or if you’re planning downtime for maintenance of a hosted ILS solution and users won’t be able to sign in, please see our Frequently Asked Questions below for more information about how to proceed. If your question isn’t covered here, please contact us directly using the form located under “Still need assistance?” to provide more information, and we’ll follow up with you as soon as possible.

Please provide us with the pertinent information in the support form located under “Still need assistance?”

Please provide information on the library (library name, location, etc.), time/date the changes will happen, and any other information regarding the changes in the support form located under “Still need assistance?”

  1. Please check that the IP and port that we are trying to connect to have not changed. If they have not changed, then the problem may be one of the following: the server is offline or the server or authentication service needs to be restarted.
  2. If signing in is still a problem or your IP/Port have changed, please contact the Support Services team via the web form located on the Support tab in OverDrive Marketplace as soon as possible to resolve the issue and restore access for users. Be sure to use the checkbox indicating your site is experiencing an outage.