Let our training team help you help your patrons
By: Briana Johnson-Sims, Training Specialist
Public Service Announcement: OverDrive has all the tools you need to help new and existing OverDrive users; you don’t have to do it alone. Join us for our free Help Resources webcast on Tuesday, May 15th at 2:00PM ET to learn how to get the most out of OverDrive Help, Libby Help, our free marketing materials, and OverDrive Marketplace.
When providing digital support to your patrons, it’s helpful to know where to find the right answers. If you’ve visited OverDrive Help, you’ve already gone a step in the right direction. The next step is to explore the other support pages we offer, and know when to use which.
You may already be using OverDrive Help to assist your patrons, but it’s not the only place you can go for support. Sometimes you need to know more about Libby, sometimes you need troubleshooting steps, or sometimes you need assistance from an OverDrive expert. In this webcast, we’ll review common patron scenarios and recommend ways to assist patrons with our online help pages or by contacting the OverDrive Support team directly.
Tell your colleagues to join us, too! Anyone who assists patrons or just wants to learn more about OverDrive will benefit from this session. And while you’re at it, make sure they also know about the webcasts we hold each month, Getting Started with OverDrive and Introduction to Marketplace. Knowing how to borrow books in Libby and fulfill patron demand for titles in Marketplace are important ways to support your readers, too. Register for all our free webcasts on the Staff Training page of the Resource Center.